Terms and Conditions – RecordPusher
Last updated: [10.09.2025]
1. General Information
Company name: RecordPusher.com
CVR no.: 34849242
Address: Overgade 12, 5000 Odense C, Denmark
Email: recordpushervinyl@gmail.com
Telephone: 0045-29770070
2. Prices
All prices on the website are stated in Danish kroner (DKK) and include Danish VAT (25%).
3. Ordering
When you place an order, you will receive an order confirmation by email.
4. Payment
We accept the following payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, Bancontact, iDEAL, Maestro, ShopPay, Union Pay.
Reservation of amount
If you pay with an international payment card, the amount will be reserved immediately. The money will be reserved on your card or account until:
-
We withdraw the amount when we ship the item, or
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The money is released according to the agreement with your card issuer.
You can read more about the rules for your specific card with your card issuer.
We do not charge card fees.
The amount is only withdrawn from your card when the item is dispatched.
5. Delivery
We deliver to a parcel shop close to your address – in 95% of cases within a radius of 0 km. The system automatically finds the nearest parcel shop.
There is a fixed shipping cost of DKK 49 (within Denmark) regardless of order size.
Delivery time:
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Denmark: approx. 1–5 business days
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EU and abroad: 5–19 business days (including customs clearance)
90% of all orders are shipped within 1–5 days.
All goods are sent in custom-made vinyl packaging and wrapped in bubble wrap.
The vinyl record in its inner sleeve is removed from the cover to prevent edge cuts. This does not apply to sealed items. Upon request, we will open the sealed vinyl and remove the record from the cover.
If you have questions, you are welcome to email recordpushervinyl@gmail.com .
Your order will be shipped directly to your home address. Larger orders must be collected at your local post office.
6. Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The withdrawal period expires 14 days after the day you received your item. If you have ordered several different items in one order but they are delivered individually, the deadline runs from the day you receive the last item.
If the order consists of several lots or parts, the withdrawal period expires 14 days after the day you receive the last lot or part.
This means that you have 14 days from receipt to notify us that you wish to withdraw your purchase. You can send an email to recordpushervinyl@gmail.com or use the standard withdrawal form, which you will find at the bottom of the terms and conditions.
You cannot withdraw by refusing to receive the item without at the same time notifying us.
7. Withdrawal of Part of the Purchase
If you have purchased several items from us, you have the option to return one or more items, even if they were purchased in one order.
Please note that you will not receive the shipping costs back if you withdraw from part of your purchase.
8. Return
Once you have notified us that you wish to withdraw your purchase, you have 14 days to return the item to us.
You must pay the cost of returning the package yourself, and you bear the risk if damage occurs during transport.
The costs of returning all goods are expected to be at most: DKK 49.
9. No Right of Withdrawal
These agreements cannot be withdrawn: delivery of sealed audio or video recordings or computer software that you have broken the seal on.
10. Condition of the Item Upon Return
If the item has lost value and it is because you have used it in a way other than what was necessary to determine the nature, characteristics, and functioning of the item, you can only get part of the purchase amount back. The amount you can get back depends on the item’s commercial value, and in some cases, it may mean that you only get the shipping costs back.
We recommend that you return the item in the original packaging.
If the original packaging is missing, it may result in a depreciation of the item.
11. Refund of the Purchase Amount
If you withdraw your purchase, you will receive your money back. If the item has lost value, we deduct the amount for which you are liable.
We refund all payments received from you, including delivery costs (however, this does not apply to additional delivery costs in cases where you have chosen a different delivery method than the cheapest form of standard delivery that we offer), no later than 14 days from the day we received your notice that you want to withdraw the agreement.
We return the money using the same payment method that you used at the time of purchase, unless otherwise agreed.
We may withhold the refund until we have received the item unless you provide documentation of having returned it.
The item must be sent to:
Overgade 12, 5000 Odense C, Denmark
We only accept packages sent directly to the address.
You may also withdraw your purchase by notifying us and delivering it personally to:
Overgade 12, 5000 Odense C, Denmark.
12. Uncollected Packages
If you fail to collect a package from the parcel shop and it is returned to us, you must pay the actual costs imposed on us by the shipping company for the return shipment. If you want the package re-sent, you must pay any new shipping cost.
13. Right of Complaint
When you shop with us as a consumer, the provisions of the Danish Sale of Goods Act apply.
This means that you have a 24-month right of complaint.
If your complaint is justified, this means that you can either have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation.
You must complain within a “reasonable time” after discovering the defect. If you complain within two months after discovering the defect, the complaint will always be considered timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Remember also to obtain a receipt for dispatch so we can refund your shipping costs.
The item must be sent to:
Overgade 12, 5000 Odense C, Denmark
We only accept packages sent directly to the address.
When you return the item, please enclose a detailed description of the problem.
14. Complaints Procedure
If you, as a consumer, want to complain about your purchase, you must contact recordpushervinyl@gmail.com. If we cannot find a solution, you can submit a complaint to:
Nævnenes Hus
Toldboden 2
8800 Viborg
via the Complaints Portal of Nævnenes Hus.
To be able to complain, the product or service must have cost at least DKK 1,220 and at most DKK 100,000.
When you shop on an e-marked webshop, your case can be processed free of charge by e-mærket – regardless of the amount. Read more here.
If you reside in Denmark and have traded with a seller outside Denmark but within the EU, Norway, Iceland, or the United Kingdom, you can complain to Forbruger Europa here.
If you live in another EU country, Norway, or Iceland, you can contact the European Consumer Centre in the respective country.
15. Return Policy in Store
You can return or exchange items in our physical store if they are sealed and 100% intact.
We do not give refunds. There is no time limit for exchanges.
16. Standard Withdrawal Form
(This form is only completed and returned if the right of withdrawal is exercised)
To: RecordPusher.com
Overgade 12
5000 Odense C
Denmark
Email: recordpushervinyl@gmail.com
I hereby notify that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
Ordered on: __________________ Received on: __________________
Consumer’s name: __________________________________________________
Consumer’s address: ________________________________________________
Consumer’s signature: _________________________ Date: _______________
(only if the form is submitted on paper)